Privacy Policy

Last Updated: November 2024

1. Introduction

At Rayzahl Refinishers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Information

• Name and contact details (email, phone number)
• Vehicle information (make, model, year)
• Details about damage or repairs needed
• Service preferences and requirements
• Insurance information (when provided)

Automatic Information

• IP address and browser type
• Pages visited on our website
• Time and date of visits
• Referrer information
• Device information

3. Use of Your Information

We use the information we collect for the following purposes:

• To provide repair quotes and process service requests
• To communicate with you about your repair status
• To handle insurance claims and documentation
• To improve our website and services
• To maintain service quality and customer satisfaction
• To send promotional materials (only with your consent)
• To comply with legal obligations

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With insurance companies as part of the claims process
• With service providers who assist us (with confidentiality agreements)
• When required by law or legal process
• To protect our rights, privacy, safety, or property

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For service records, we maintain information for at least 5 years for warranty and legal purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie settings in your browser preferences. However, disabling cookies may affect certain website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect information from children. If we discover such information has been collected, we will delete it promptly.

11. Policy Changes

We reserve the right to update this Privacy Policy at any time. Changes will be effective when posted to our website. Continued use of our services indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: rayzahlauto@gmail.com
• Phone: (07) 3892 5911
• Address: 12/25 Michlin St, Moorooka QLD 4105